Responsible Gaming

Gambling outcomes are determined by chance, and no strategy can guarantee a win. Previous results do not predict future results, and a game that has not produced a win for some time is not necessarily more likely to win next. Treat every wager as entertainment spending rather than an investment or source of income.

Only adults who meet all applicable age and legal requirements should use gambling services. Do not gamble on behalf of another person, allow someone else to use your account or ask another person to place wagers for you. Keep your account information private and take reasonable steps to prevent others from accessing it.

Before you play

• Decide how much money and time you can reasonably spend before starting.
• Use money set aside for leisure only, never rent, bills, credit repayments, savings or essential household expenses.
• Consider how gambling may affect your family, work, study and other responsibilities.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.
• Remember that a win is not guaranteed and that losing is a normal possible outcome of every wager.

It can help to tell someone you trust about the limits you have chosen. An agreed plan may make it easier to keep gambling within your intended boundaries and notice changes in your behaviour early.

Limits can help you keep gambling within a planned entertainment budget. Set a spending limit before you begin and avoid increasing it during a session. If the available account tools include deposit, loss, wagering or time limits, use them to support your plan. Where available, cooling-off periods, temporary breaks and self-exclusion can provide additional time away from gambling.

Practical ways to stay in control

• Choose a fixed amount for a defined period and stop when that amount or period ends.
• Keep a record of deposits, wagers, wins and losses so your gambling is not based on guesswork.
• Take regular breaks and do not chase losses by increasing wager amounts or playing for longer.
• Do not borrow money, sell belongings or use credit to continue gambling.
• Turn off gambling notifications and remove saved payment details if they encourage unplanned play.
• Balance gambling with other activities, relationships, exercise and interests.
• Review your limits regularly, particularly after a change in income, health, family circumstances or mood.

A temporary break is not a failure. Choosing to stop, reduce play or ask for assistance is a positive step. If you feel that you cannot stick to your limits, consider stopping altogether and seeking independent support rather than trying to win back money or regain control through further gambling.

Gambling can become difficult to manage gradually. You may not notice a problem immediately, and harm can affect people who gamble frequently or occasionally. Consider your behaviour honestly and pay attention to changes in your finances, relationships, mood and daily responsibilities.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses or feeling that a big win will solve financial problems.
• Increasing wager sizes or needing to gamble more to feel the same excitement.
• Feeling restless, irritable or anxious when you try to cut down or stop.
• Hiding gambling, deposits, losses or account activity from family and friends.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling affecting work, study, sleep, health or important relationships.
• Feeling guilt, shame, hopelessness or distress because of gambling.
• Neglecting responsibilities or other activities that were previously important.

If any of these signs apply, stop gambling and speak with someone you trust. You can also seek confidential help from an appropriate gambling support service in Australia. Independent support is available for people who gamble as well as for family members and friends affected by another person's gambling.

If gambling is contributing to severe emotional distress or you feel at immediate risk of harming yourself or someone else, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your location. Your safety comes first.

Royal Reels Casino encourages players to contact the available customer support channel if they have questions about responsible gambling, account controls or taking a break. We can explain the options available through the service in general terms. We cannot provide financial, medical or legal advice, so independent professional support may also be appropriate.

Taking a longer break

If you decide that you need to stop gambling, ask about the account closure, self-exclusion or other restriction options available to you. A self-exclusion request should be treated as a meaningful decision to stop gambling for the chosen period or until the applicable process has been completed. Do not open another account or use another person's account to get around a restriction.

We may apply measures designed to support safer gambling, such as asking questions about account activity, providing information about limits or restricting activity where appropriate. These measures are not a substitute for personal limits or professional help. Players are responsible for providing accurate information and using the controls available to them.

A simple personal plan

1. Choose an affordable entertainment budget and a maximum playing time.
2. Record those limits before you start and do not change them during play.
3. Stop when your limit is reached, whether the result is a win or a loss.
4. Take a break and review how gambling is affecting your money, time and wellbeing.
5. If you cannot follow the plan, use a longer break or self-exclusion option and seek independent support.

Responsible gambling is an ongoing choice. The safest approach is to play only for enjoyment, remain aware of the risks and stop whenever gambling no longer feels affordable, comfortable or controlled.