Privacy Policy

Royal Reels Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the way you interact with the site. We aim to collect information that is reasonably needed for operating the casino service, meeting legal responsibilities and providing support.

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, account login information, residential information and responsible gambling preferences. We may also receive information that you provide when you update your profile, communicate with support or take part in account-related processes.

Verification information

To help confirm your identity, age and eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate and records of checks performed on an account. Verification information is handled for account security, anti-fraud controls, responsible operation of the service and compliance with applicable obligations.

Payments and transactions

We may handle payment and transaction records, including deposits, withdrawals, wagers, wins, account balances, payment method details and relevant transaction references. Payment providers may process payment information under their own privacy terms. We use transaction information to operate the account, process requested activity, investigate unusual transactions, resolve disputes and maintain appropriate records.

Device, usage and cookie information

When you use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times, referring pages and general interaction data. We may also use cookies and similar technologies to remember settings, support account functions, understand website performance, improve security and help make the site easier to use.

Personal information may be used for the following purposes. The particular use will depend on the information involved and the reason it was collected.

• Creating, administering and securing your player account.
• Providing casino features, processing account activity and displaying relevant account information.
• Confirming identity, age and account details through verification processes.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Processing deposits, withdrawals and other payment-related requests.
• Responding to questions, complaints, technical issues and other support requests.
• Monitoring the website and improving its performance, usability and security.
• Understanding general usage patterns and measuring the effectiveness of website features or communications.
• Sending service messages, account notices and other information needed to manage your relationship with the site.
• Sending marketing communications where permitted and where the required consent or other lawful basis applies.
• Meeting legal, regulatory, accounting, auditing and record-keeping obligations.
• Protecting the rights, property and safety of players, the website and relevant service providers.

We may combine information collected through your account, the website, support interactions and transaction activity where this is reasonably necessary for these purposes. Information may also be shared with service providers that assist with hosting, technology, payments, verification, fraud prevention, customer support, security, analytics or other operational functions. These providers should only receive information relevant to the services they perform and are expected to handle it appropriately.

Information may be disclosed where necessary to comply with a legal request, court process or other valid obligation, or where disclosure is needed to investigate suspected fraud, security incidents or misuse of the service. We do not suggest that every category of information will be used in every situation.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are needed for essential functions, such as keeping an account session active, remembering preferences, supporting security controls or allowing pages to operate correctly. Other cookies may help us understand how visitors use the site, recognise returning devices or improve website content and performance.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a notice before cookies are stored. If essential cookies are blocked, some account or website functions may not work as intended. Cookie controls in your browser may not remove information that was collected before the setting was changed.

Storage and security

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure connections, monitoring, authentication processes and restrictions on who can view particular information. No website, online account or method of transmission can be guaranteed to be completely secure, so players should use strong account credentials, keep login details private and contact support if they believe an account has been compromised.

Information may be processed or stored by service providers in locations that are different from where you are located. Where this occurs, appropriate safeguards and access controls are intended to apply. Personal information is retained only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted.

Some account, identity, transaction, security and support records must be kept for a period required by law, even after an account is closed. During that period, the information may be retained in a restricted form and used only for relevant legal, compliance, security, dispute or record-keeping purposes. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are subject to identity checks, legal requirements, the rights of others and any applicable exceptions.

• Access: you may ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask for your personal data to be deleted where there is no continuing lawful or operational reason to retain it.
• Marketing consent: you may withdraw consent to marketing communications at any time. You can usually use the unsubscribe option in a marketing message or contact us directly.
• Questions and complaints: you may contact us if you want to understand how your information has been handled or wish to raise a privacy concern.

To exercise your rights or make a privacy or data request, contact support@royalreelscasinos-aussie.com. Please explain your request clearly and include enough information for us to identify your account. We may ask for reasonable information to verify your identity before providing access, making changes or taking other action. This helps protect account information from unauthorised requests.

If you ask to delete information, close an account or withdraw marketing consent, some records may still need to be retained or certain service messages may still be sent where they are necessary for security, transactions, account administration or legal obligations. Withdrawing marketing consent does not affect processing that is necessary for operating your account or meeting applicable requirements.

This Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage players to review this page periodically, especially before providing new information or using updated features.